How Can You Be Sure…
You're Getting The Support You Really Need...
Or That You're Paying For?
The Vital Questions You Should Ask
Before You Let Anyone Touch Your Computer System...
Do They Really Know Computers? – Make sure your prospective computer service provider has the computer expertise and customer services necessary for you to fully trust them – it's always a good idea to do a bit of homework on them. Ask to see their professional credentials and certifications, and be sure to check them out on the Better Business Bureau's website.
It's important to ensure when they're providing you computer service, support, maintenance, or repair – that they're working for you and your best interests – not at cross purposes to what you really need, or serving their own interests first.
Am I Getting the Help I Really Need? – Many so-called computer service 'experts' will try to sell you products and services - not because it'll be better or even right for you – rather because of the profits they'll make selling them to you.
If one of our Ottawa Computer Services professionals determines you need a specific service, part, or product to resolve your problem... we'll get it for you at the lowest possible price. And because we don't mark up what we pay – that's exactly what you'll pay for it – not a penny more.
Which Computer Services Could You Use?
Maintenance for Your Computer…
Your Software...
• Update your device drivers?
• Update your operating system with latest patches?
• Install applicable application updates?
• Remove virus, spyware, malware, or greyware?
• Troubleshoot applications?
• Troubleshoot Microsoft Windows issues?
• Data backup services?
• Data restore services?
• Data transfer services (from one device to another)?
Your Hardware...
• Professional computer cleaning?
♦ Inside desktop drive cabinet (to remove dust that can harm hardware)?
♦ Keyboard & mouse?
♦ Monitors
• Assess your hard drive(s)?
• Replace wireless device batteries?
Free Hardware Upgrade Advice...
Tell us what you’re trying to do – we'll advise you on what you need...
Then we can get it and install it for you, too!
Networking...
Wireless Networking...
• Install your wireless router and adapter or upgrade to newer, faster versions?
• Set-up and configure your home and/or office networks?
• Set-up secured WPA/TKIP network with personalized password?
• High priority configuration for computers requiring #1 bandwidth position?
• Internet Sharing?
Wired Networking...
• Install or upgrade your routers, hubs and adapters?
• Configure your home and/or office networks?
• High priority configuration for computers requiring #1 bandwidth position?
• Internet sharing?
• Install RJ45 network jacks?
• Wire your home and/or office computer network?
(Cat 5e, or Cat 6e/6a RJ45 – rated for continuous use in heat and cold-air plenums)
"As our client, it's important that you feel at ease with us and what we do for you... and that you trust you'll only ever pay for the services you really need and actually receive. That's our guarantee!"
– Kevin Conroy
