How Can You Be Sure…
You're Getting The Support You Really Need...
Or That You're Paying For?
The Vital Questions You Should Ask
Before You Let Anyone Touch Your Computer System...
Do They Really Know Computers? – Make sure your prospective computer service provider has the computer expertise and customer service skills necessary for you to fully trust them! It's always a good idea to do a bit of homework on them. Ask to see their professional credentials and certifications, and be sure to check them out on the Better Business Bureau's website.
It's important to ensure when they're providing you computer service, support, maintenance, or repair – that they're working for you and your best interests – not at cross purposes to what you really need, or serving their own interests first.
Am I Getting the Help I Really Need? – To make sure you're gettting the help you need, the help you asked for... Always keep in mind what the issue at hand is. If your printer is no longer printing, then you probably don't need a new monitor!
If one of our Ottawa Computer Services professionals determines you need a specific service, part, or product to resolve your current issue... You can trust that our certified technician has prescribed the best remedy.
Going Above and Beyond... – At Ottawa Computer Services, our professionals will always offer friendly, helpful advice. If they see your hard drive is almost at capacity, they will offer proactive solutions to keep your computer running smoothly.
Which Computer/IT Services Could You Use?
Maintenance for Your Computers or IT Infrastructure…
Your Software...
• Update your device drivers?
• Update your operating system with latest patches?
• Install application updates?
• Proactive Malware prevention
• Removal of virused, spyware, malware, or greyware?
• Troubleshooting application issues?
• Troubleshoot Microsoft Windows issues?
• Data backup services?
• Data restore services?
• Data transfer services (from one device to another)?
Your Hardware...
• Assess your business' hardware performance
• Maintain your business' hardware
• Upgrade your business' hardware when necessary
• Maintain your business' network hardware
Tell us what you’re trying to do – we'll advise you on what you need...
Then we can get it and install it for you, too!
Networking...
Wireless Networking...
• Install your wireless router and adapter or upgrade to newer, faster versions?
• Set-up, configure and secure your home and/or office networks with personalized password?
• High priority configuration for computers requiring #1 bandwidth position?
• Fiel and Device Sharing?
Wired Networking...
• Install or upgrade your routers, switches, network appliances and adapters?
• Configure your small office or home office networks?
• High priority configuration for computers requiring #1 bandwidth position?
• File and Device Sharing?
• Install 8P8C (RJ45) network drops
• Wire your small office or home office computer network?
(Cat5e, or Cat6e/6a – rated for continuous use in heat and cold-air plenums)
"As our client, it's important that you feel at ease with us and what we do for you... and that you trust you'll only ever pay for the services you really need and actually receive. That's our guarantee!"
– Kevin Conroy
